Privacy Policy

Carpet Cleaners Kingston Privacy Policy

This Privacy Policy explains how Carpet Cleaners Kingston collects, uses, stores and protects personal data relating to customers and prospective customers in our service area. It is intended to comply with the UK General Data Protection Regulation and related data protection laws. By engaging our services or contacting us, you acknowledge that you have read and understood this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies to all Carpet Cleaners Kingston customers and potential customers in our local service area. It covers personal data collected through our website, over the phone, in person, and through any other communication channels that we use to provide our carpet cleaning and related services.

Data Controller

Carpet Cleaners Kingston is the data controller for the personal data described in this Privacy Policy. As data controller, we determine the purposes and means of processing your personal data in accordance with applicable data protection laws.

Personal Data We Collect

We may collect and process the following categories of personal data about you when you interact with us or use our services:

Identification and contact details, such as your name, address, and general contact information. Booking and service information, such as details of the services you request, dates and times of appointments, property access information where required for the service, and information about your carpets, upholstery or other items to be cleaned. Communication records, such as information contained in messages, enquiries, feedback or complaints that you send to us or discuss with us. Payment and transaction information, such as records of payments made for services and basic billing details processed via our chosen payment processors. Technical and usage information, such as non-identifying data about how you interact with our online services, including basic device and usage data where this is required for the operation and security of our website.

How We Collect Your Personal Data

We collect personal data in a number of ways:

Directly from you when you contact us to request a quote, make a booking, or communicate with us in any way. During the provision of services at your premises or other locations you specify. From third parties, where permitted by law, such as payment processors who confirm that a transaction has been completed or advertising platforms that pass on enquiry details you have chosen to submit.

Lawful Basis for Processing

We only process your personal data when we have a valid lawful basis for doing so. Depending on the circumstances, the lawful bases we rely on are:

Contract: We process personal data where it is necessary to enter into or perform a contract with you, including arranging and delivering carpet cleaning and related services, managing bookings, and handling payments. Legal obligation: We may process personal data where necessary to comply with legal obligations, such as maintaining certain financial records for tax and accounting purposes. Legitimate interests: We may process personal data where it is necessary for our legitimate business interests, provided that these interests are not overridden by your rights and interests. Examples include maintaining and improving our services, preventing fraud, and managing customer relationships. Consent: In limited cases, we may rely on your consent, for example, where you choose to receive certain types of marketing communications. Where we rely on consent, you have the right to withdraw it at any time.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To provide and manage our services, including responding to enquiries, preparing quotes, booking appointments, providing carpet cleaning and related services, and communicating with you about your bookings. To process payments and manage billing, including confirming receipt of payment and keeping accurate transaction records. To communicate with you about your relationship with us, including sending service-related updates, responding to queries, handling complaints, and providing customer support. To improve our services, including monitoring service quality, training staff, and analysing how our services are used so we can enhance them. To comply with our legal obligations, including accounting, record keeping, and responding to valid requests from public authorities where required by law. To send marketing communications where you have given consent or where permitted by law, and always with the option to opt out.

Data Sharing and Processors

We do not sell your personal data. We may share your personal data with trusted third parties where necessary for the purposes described in this Privacy Policy, including:

Service providers acting as data processors who support our operations, such as companies providing payment processing, secure data storage, administrative support, or information technology services. Professional advisers, such as accountants or legal professionals, where necessary for the management and protection of our business. Public authorities, regulators or law enforcement agencies, where we are legally required to do so or where disclosure is necessary to protect our rights or the rights of others.

Where we use data processors, they are only permitted to process your personal data on our instructions, for the purposes we have specified, and they must provide appropriate technical and organisational measures to protect your data.

International Transfers

If we transfer personal data outside the United Kingdom or European Economic Area through our use of certain service providers, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent measures, to protect your personal data in accordance with applicable data protection laws.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting requirements. In determining appropriate retention periods, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process it, and any applicable legal obligations.

In general, we retain customer records for a period that allows us to manage ongoing relationships and maintain accurate financial records. When personal data is no longer needed, we will securely delete or anonymise it.

Security of Your Personal Data

We take reasonable and appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include restricting access to personal data to personnel and processors who have a business need to know it and are subject to confidentiality obligations.

Your Data Protection Rights

Under data protection laws, you have a number of rights in relation to your personal data. Subject to certain conditions and exemptions, these include:

The right of access: You have the right to request confirmation of whether we process your personal data and to request a copy of that data. The right to rectification: You have the right to request correction of inaccurate personal data and completion of incomplete data. The right to erasure: You have the right to request the deletion of your personal data in certain circumstances, for example where it is no longer necessary for the purposes for which it was collected and we have no other lawful basis to continue processing it. The right to restrict processing: You have the right to request that we limit the processing of your personal data in certain situations, such as while we consider a request to rectify or object. The right to object: You have the right to object to processing that is based on our legitimate interests or carried out for direct marketing purposes. The right to data portability: In certain circumstances, you have the right to receive personal data you have provided to us in a structured, commonly used and machine-readable format and to request that we transmit it to another controller where technically feasible. The right to withdraw consent: Where we rely on your consent to process personal data, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

You also have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been infringed. In the United Kingdom, this is typically the national data protection authority.

Children

Our services are aimed at adults and householders. We do not knowingly collect personal data relating to children for marketing or service contracts. If we become aware that we have unintentionally collected personal data from a child in a way that requires parental consent, we will take steps to delete such data promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the services we offer. Any updated version will be made available through our usual communication channels, and the revised policy will apply from the date of publication.

Contacting Us About Privacy

If you have any questions about this Privacy Policy or about how Carpet Cleaners Kingston processes your personal data, or if you wish to exercise any of your data protection rights, you can contact us using the contact details provided on our website or through our usual customer communication channels.